(CBS13) – A woman says her bank let her safe deposit box vanish.
And she’s not the only one.
Nomi says when she went to open her Bank of America safe deposit
box of 16 years, the entire box was gone.
where she kept her family’s jewelry and her dad’s coin collection.
was in shock; I was just like what happened to my box,” said Nomi.
says Bank of America can’t explain where her valuables went.
don’t have an answer. They don’t have an answer. They say thanks
for letting us know,” she says.
was infuriated, especially considering she is a retired Bank of
America employee of 40 years. And she’s not alone. Others have
complained that Bank of America drilled their safe deposit boxes
without permission or notice.
Woo says her belongings were taken out of her safe deposit box and
shipped to her.
was dumped in a plastic bag,” said Woo.
says a ring was missing a stone and a necklace was damaged in the
deposit box….that’s what it’s for, safe,” she said.
family reported getting their safe deposit contents shipped back
too, but claim $17,000 in jewelry was missing.
another woman who just wants to be identified as Maggie says, “I
just got robbed from the bank.” “They just took my stuff,” she
none of those reasons applies to any of these cases. Safe deposit
box consultant Dave Guinn trains bank employees on proper safe
deposit box procedures. He says federal law requires that
banks give customers adequate notice.
notification should be made either by registered letter or by
certified receipt letter,” said Guinn.
of America has said it does “…notify customers by mail in
accordance with law well in advance prior to drilling a box.”
not buying it and says, “I worked for them. It’s not like they
couldn’t get a hold of me or anything.”
of America still can’t explain what happened to her valuables but
said, “We certainly understand how frustrating this matter is for
Mrs. Nomi and we are working with her on a resolution. We are
looking at this situation to help us identify opportunities to
help avoid similar events in the future as we continue to work on
improving service to our customers.”
says, “I can’t ever replace it. It’s irreplaceable, doesn’t matter
how much its worth.”
we got involved, she told us the bank agreed to cut her a check.
Bank of America also paid to fix Mrs. Woo’s damaged jewelry but
left each of them wondering how safe a safe deposit box is.
has advice for others: “Check what’s in your box,” and “If you
haven’t been in it for a while, make sure it’s there.”
Bank of America rental agreement says they could terminate your
rental agreement for your safe deposit box if you don’t give
proper identification when requested. The customers in these
incidents say that does not apply to their cases.
have strict regulations they must follow, one being they have to
have two keys to get into a box, yours and theirs. Plus, if a box
has been drilled open, the bank must have a record of it being